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Cookies

1. What are Cookies?

To purchase products on our websites you need to have cookies enabled. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Cookies are commonly used on the Internet and do not harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from the cookies to help improve your experience of the site. For example, they help us to identify and resolve errors.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our websites. We will continue to focus on our website privacy and ensure you are kept fully informed.

2. Our Cookie Policy

Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from our websites, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for.

Cookie name Cookie purpose
Session Id cookie _utmz, _utmc, _utmb, _utma, PHPSESSIS This cookie allows our web servers to respond to your actions on the website.
Google Analytics cookies This cookie collects information about how visitors use our sites. This is used to compile reports and to help us improve the sites. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Our website also uses a website recording service which records mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.

Third Party Cookies

We may engage in advertising on other websites to promote our websites. The advertising partners we use may serve adverts that it believes are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, email address or telephone number). In order to do this, our advertising partner may need to place a cookie on your computer. For more information about this type of online behavioural advertising and how to opt out, please visit http://www.youronlinechoices.com/uk/your-ad-choices.

The cookies used by our advertising partners and their purposes are outlined below.

Cookie name Cookie purpose
DoubleClick Floodlight cookie Doubleclick.net id This cookie allows us to capture and report on the actions of users who visit our website after viewing or clicking on one of our adverts on the DoubleClick Ad Serving platform.

3. Managing Cookies

You can choose to prevent your computer from accepting cookies, however it will mean that some features of our websites will not work properly and may restrict your user experience. For example, you may not be able to purchase our products online. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option.
For Macs: with the browser window open, click on the Apple menu and select the 'About' option.

How to check cookies are enabled for PCs

Google Chrome

  • Click on 'Tools' at the top of your browser window and select Options
  • Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  • Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

  • Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  • Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  • Settings above Medium will disable cookies

Mozilla Firefox

  • Click on 'Tools' at the top of your browser window and select Options
  • Then select the Privacy icon
  • Click on Cookies, then select 'allow sites to set cookies'

Safari

  • Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  • Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  • Click 'Save'

How to check cookies are enabled for Macs


Microsoft Internet Explorer 5.0 on OSX

  • Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  • Scroll down until you see 'Cookies' under Receiving Files
  • Select the 'Never Ask' option

Safari on OSX

  • Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  • Click on 'Security' then 'Accept cookies'
  • Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

  • Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  • Scroll down until you see cookies under 'Privacy & Security'
  • Select 'Enable cookies for the originating web site only'

Opera

  • Click on 'Menu' at the top of your browser window and select 'Settings'
  • Then select 'Preferences', select the 'Advanced' tab
  • Then select 'Accept cookies' option

All other browsers

Please consult your documentation or online help files.